Wednesday, May 25, 2011

How To Handle A Difficult Customer

Sometimes.. okay almost daily, you'll probably run into a customer looking to pick a fight with you. Most of the time they seem to catch you off guard and when you least expect it, so one tends to get defensive when confronted.

But, like this pharmacist caught on the store's security "safety" camera, it's best to step back, calm down, regroup yourself, and do the unexpected. It works for me most of the time.

[Your may have to turn the volume way up to hear the conversation]


Chill Pill - Pharmacy Scene Select from Lauren McKeithan on Vimeo.

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